Custom Beadwork Policies
Waabooz Beading

Thank you for your interest in commissioning a custom piece from Waabooz Beading! Each piece is handmade with care, time, and attention to detail. Please review the following policies before placing a custom order.

1. Payment
• Full payment is required upfront before work begins.
• Payment is accepted through Venmo or PayPal.
• Work will not begin until payment has been received and the design has been approved.
• Any additional work or expenses outside the original agreement must be discussed and approved before proceeding.

2. Design Approval and Changes
• The design must be approved by the customer before beadwork begins.
• Once the design has been approved and work has started, no design changes or alterations will be accepted.
• Customers are responsible for reviewing their design, colors, sizing, and requested details carefully before providing approval.
• Minor variations inherent to handmade work are to be expected.

3. Progress Photos
• One progress photo will be provided during the creation of the piece.
• Customers may request their progress photo at any time during the creation process. Otherwise, it will be provided when the beadwork is completed and finishing details are being discussed.
• Additional progress photos are not guaranteed.

4. Finishing Details
• Once the beadwork is completed, the customer will have the opportunity to discuss finishing details, including edging, backing, and other applicable construction details.
• This stage is intended to finalize the piece, not to redesign or alter the approved beadwork.
• Delays in customer responses may affect the estimated completion date.

5. Turnaround Times
• Estimated completion times will be communicated before work begins.
• Turnaround times are estimates and may change due to unforeseen circumstances. Any significant delays will be communicated to the customer.
• Customers must communicate any event or deadline requirements before placing their order. A deadline is not guaranteed unless explicitly agreed upon.

6. Cancellations and Refunds
• Because each piece is custom-made and work begins after payment and design approval, all sales are final.
• Cancellations are not accepted once payment has been submitted.
• Refunds, exchanges, and returns are not offered for custom orders, including orders that are in progress or completed.
• By placing an order, the customer acknowledges that payment is nonrefundable, except where otherwise required by applicable law.
• If Waabooz Beading is unable to complete an order, the customer will be contacted directly to discuss an appropriate resolution.

7. Shipping and Delivery
• Shipping costs, delivery methods, and estimated shipping timelines will be communicated before shipment.
• Customers are responsible for providing an accurate and complete shipping address.
• Any shipping issues must be communicated promptly so that they can be addressed with the carrier as appropriate.
• Local pickup is also an option and can be discussed at time of delivery of the beadwork.

8. Handmade Work and Repairs
• All beadwork is handmade, and minor variations are a natural part of the process.
• Customers are responsible for handling and caring for their pieces appropriately.
• Requests for repairs will be evaluated individually. Repair eligibility and any associated costs will depend on the nature of the damage and whether it relates to a workmanship issue or normal wear and tear.

9. Communication
• Clear and timely communication is essential throughout the commission process.
• Customers are responsible for responding to requests for necessary information and approving finishing details in a timely manner.
• If a customer becomes unresponsive, the project timeline may be extended until the necessary information is received.

10. Agreement to Policies
By submitting payment and approving a custom design, the customer acknowledges that they have read and agreed to these policies.

Thank you for supporting handmade Indigenous art and respecting the time, skill, and labor that goes into every piece created by Waabooz Beading.